Effective Date: August 16, 2026
This Refund & Cancellation Policy explains the terms governing cancellations and refunds for services provided through Wallet Guiders, operated by Flyza Travels LLC ("Wallet Guiders," "we," "us," or "our").
By purchasing or using our services, you agree to this Refund & Cancellation Policy.
Wallet Guiders provides independent general technical and educational guidance relating to accounting software and related software features.
Our services may include general guidance concerning:
We do not sell third-party software licenses or subscriptions unless expressly stated.
We are not the official support provider, manufacturer, developer, bank, payment processor, or authorized representative of third-party software or financial services unless expressly disclosed.
If you purchase a scheduled service and request cancellation before the service or technical guidance has started, you may contact us as soon as possible at:
We will review the cancellation request according to the applicable service terms.
Cancellation availability may depend on whether work has already begun and the type of service purchased.
Once technical guidance, consultation, or other paid service work has begun, cancellation may no longer be available.
If you believe there are exceptional circumstances, you may contact us and provide details of your request.
Each request will be reviewed based on the circumstances and the applicable service terms.
A refund may be considered in circumstances such as:
Refunds are not automatic and may depend on the particular service purchased and circumstances involved.
Subject to applicable law, refunds may generally not be available when:
Nothing in this section is intended to remove or restrict a refund or consumer right that cannot legally be excluded.
Wallet Guiders provides general technical and educational guidance.
We do not guarantee that a particular software issue will be resolved or that a particular result will be achieved.
The outcome of a technical issue may depend on third-party software, hardware, operating systems, account configurations, internet services, security settings, software updates, licensing restrictions, or other factors outside our control.
To request a refund, contact:
Please include, where reasonably available:
Please do not send passwords, full payment card numbers, bank credentials, security codes, or other sensitive authentication information.
We may request reasonable information necessary to identify the transaction and evaluate the request.
After receiving a refund request, we will review the information provided and determine whether the request qualifies under the applicable service terms and this Policy.
If a refund is approved, it will generally be issued to the original payment method where reasonably possible.
The time required for the refund to appear in your account may depend on the payment processor, card issuer, bank, or other financial institution.
If you have scheduled a technical guidance session and need to change the appointment time, contact us as soon as possible at:
We will make reasonable efforts to accommodate rescheduling requests based on availability.
Repeated missed appointments or requests made after a scheduled service has already begun may be subject to the applicable service terms.
Wallet Guiders does not control third-party software, applications, operating systems, payment providers, banks, internet services, hardware manufacturers, licensing systems, or software publishers.
Accordingly, we cannot guarantee that an issue involving a third-party product or service will be resolved through our guidance.
Where appropriate, you may be directed to contact the relevant third-party provider for official product or account support.
We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.
When changes are made, the revised Effective Date will be displayed at the top of this page.
If you have questions about this Refund & Cancellation Policy or wish to submit a cancellation or refund request, please contact us:
Wallet Guiders
Operated by Flyza Travels LLC
8213 Almont, Plano, Texas 75024, United States
Email: support@walletguiders.com
Wallet Guiders is an independent provider of general technical and educational guidance.
We are not affiliated with, endorsed by, sponsored by, or authorized by third-party accounting software companies, payment providers, banks, financial institutions, or government agencies unless expressly stated.
Third-party product names, company names, trademarks, and service names belong to their respective owners.
